Terms of Service

Last updated: May 27, 2026 · Effective immediately upon account creation

These Terms of Service ("Terms") govern your access to and use of the ZionLink platform ("Service"), operated by ZionLink ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms in full. If you do not agree, do not use the Service.

1. Description of Service

ZionLink is a business-to-business (B2B) SaaS platform for international growth intelligence and approved execution. The Service helps subscribed companies analyze public information, evaluate growth markets, identify relevant organizations and people, prepare recommended next moves, and draft approved outreach or follow-up workflows using AI language models provided by third-party API services.

2. AI-Assisted Communication: Transparency and Disclosure

All messages sent through ZionLink on your behalf include a mandatory disclosure footer identifying AI assistance. This disclosure is non-negotiable and cannot be removed or suppressed. By using the Service you acknowledge and agree that:

Your recipients will be informed that AI assisted the communication.
You are solely responsible for ensuring your outreach complies with applicable laws, including anti-spam legislation (CAN-SPAM, CASL, LGPD, GDPR, and others applicable in your jurisdiction).
You will not use ZionLink to deceive, harass, or mislead any person.
You will honor all unsubscribe requests received from recipients.

3. Data Security

We take the security of your business data seriously. The following measures are in place to protect information processed through the Service:

Encryption at rest

All data stored on our servers, including email content, contact information, and API tokens, is encrypted at rest using AES-256.

Encryption in transit

All communication between your browser, our servers, and third-party APIs is encrypted via TLS 1.2 or higher.

Access controls

Your account is protected by password authentication. Gmail OAuth tokens are stored encrypted and never exposed in logs or responses.

No AI training on your data

Your business data, emails, and customer information are never used to train AI models. Anthropic's API is called in zero-data-retention mode where available.

Bring your own API key

Companies with existing Anthropic agreements can supply their own API key. In this case, all AI inference runs entirely within your own Anthropic relationship.

Incident response

In the event of a security incident affecting your data, we commit to notifying affected customers within 72 hours of discovery.

To report a security vulnerability, please contact support@zionlink.io. We follow responsible disclosure practices and commit to acknowledging reports within 48 hours.

4. Data Processing and GDPR

ZionLink processes personal data on your behalf as a data processor under applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the LGPD for users in Brazil.

As a data controller, you are responsible for:

Ensuring you have a lawful basis for processing the personal data of your contacts and leads.
Honoring data subject rights requests (access, deletion, portability) made by individuals whose data you have submitted to the Service.
Obtaining any required consent before engaging contacts via AI-generated outreach.

As your data processor, ZionLink commits to:

Processing personal data only for the purposes described in these Terms and your account configuration.
Not sharing your data with third parties beyond the subprocessors listed in Section 7.
Deleting or returning your data upon account termination, within 30 days of your request.
Cooperating with regulatory investigations that relate to your use of the Service.

If your organization requires a Data Processing Agreement (DPA) for GDPR compliance, contact support@zionlink.io. We provide a standard DPA at no cost.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service:

Activity logs, lead data, and email drafts are retained for 12 months and then automatically deleted.
Account information (name, email, company) is retained until you request deletion or your account is closed.
Billing records are retained for 7 years as required by applicable financial regulations.
Gmail OAuth tokens are invalidated and deleted immediately upon disconnecting your Gmail account.

To request deletion of your account and all associated data, email support@zionlink.io. Deletion is completed within 30 days, except for data that must be retained for legal or tax purposes.

6. Eligibility

You must be at least 18 years old and have the legal authority to enter into contracts on behalf of your company. By registering, you represent that these conditions are met.

7. Subprocessors

ZionLink relies on the following third-party subprocessors to deliver the Service. Your use of the Service authorizes the transfer of relevant data to these providers, each governed by their own privacy policies:

Subprocessor	Purpose	Data processed
Anthropic, PBC	AI language model inference (Claude)	Message content, lead context, business descriptions. Called via API; not used for model training per Anthropic API terms.
Google LLC	Gmail API: send and receive emails on your behalf	Email content and metadata via OAuth token stored encrypted. Access can be revoked at any time from your Google account.
Stripe, Inc.	Payment processing and subscription management	Billing information. ZionLink never stores payment card numbers. All payment data is held by Stripe.
Apollo.io	Lead enrichment and prospecting data (optional, only if BD agent is active)	Company names, contact details, and job titles sourced from Apollo's database.

We will notify you at least 30 days before adding a new subprocessor that processes personal data.

8. Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@zionlink.io if you suspect unauthorized access.

9. Subscriptions and Billing

ZionLink offers paid subscription plans billed monthly. Payments are processed by Stripe, Inc. By subscribing you authorize Stripe to charge your payment method on a recurring basis. Prices are listed in USD and may change with 30 days' notice.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We offer a 30-day money-back guarantee: if you are not satisfied within the first 30 days, contact support and we will issue a full refund, no questions asked.

10. Acceptable Use

You agree not to use the Service to:

Send spam, unsolicited bulk email, or messages that violate anti-spam laws.
Impersonate a person or entity in a materially misleading way (beyond normal AI-agent branding, which is always disclosed).
Violate any applicable law or regulation.
Attempt to reverse-engineer, scrape, or circumvent any part of the platform.
Resell or sublicense access to ZionLink without written consent.

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice.

11. Intellectual Property

ZionLink retains all rights to the platform, its code, design, and branding. Your data (contacts, emails, company information) remains yours. We claim no ownership over content generated by your agents on your behalf.

12. Support and Service Levels

All accounts receive email support at support@zionlink.io with a guaranteed response within 24 hours on business days (Sunday through Thursday for Israeli time zone, Monday through Friday for other regions).

For enterprise or custom accounts, we provide dedicated onboarding support, direct escalation contacts, and shared monitoring of agent activity. Contact us to discuss your requirements.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZIONLINK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF THE SERVICE, INCLUDING LOST PROFITS, LOSS OF DATA, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. AI-GENERATED CONTENT MAY CONTAIN ERRORS. YOU ARE RESPONSIBLE FOR REVIEWING DRAFTED MESSAGES BEFORE THEY ARE SENT.

15. Governing Law

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the competent courts of Tel Aviv, Israel. If you are a consumer in the European Union or Brazil, the mandatory consumer protections of your jurisdiction also apply.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you by email or by posting a notice in your dashboard at least 14 days before material changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

17. Contact

Questions about these Terms: support@zionlink.io
Security concerns: support@zionlink.io
Support: support@zionlink.io